This policy outlines some of the general rules and guidelines our customers should follow and be aware of when ordering cabinet doors and cabinet accessories from Advantage Cabinet Doors, LLC. We are providing this policy as a guide to assist each of our customers in understanding our ordering process and procedures, however, this may not be an all inclusive list. There are many different questions that may arise when you order from us, so please feel free to contact us with any questions or concerns that you may encounter during your ordering process. Even though some of the language that we have used in our Ordering Policy may seem very direct and generally unfriendly, this policy has been designed to protect both the customer and Advantage Cabinet Doors, LLC from very costly mistakes and errors. Many of the rules and guidelines listed in our policy are lessons learned through our past experiences. As we have always been, we are dedicated to customer satisfaction and overall happiness with our products and we will do everything in our power to resolve any issue you may have. We look forward to doing business with you.
We will accept orders via our online shopping cart, phone, fax, e-mail, and standard mail. An acknowledgement including item specifications, sizes, quantities, and prices will be promptly faxed or e-mailed. Following the confirmation, all orders are considered correct and firm. Processing will begin on your order immediately!
Please note: Orders received by phone will be carefully repeated back at the time of phone-in, however, if an error in the order occurs it will considered the fault of the customer because there is not a written record of the transaction. We strongly encourage the use of internet, email or fax to send orders to us as this provides a written record of the order and drastically reduces the chance of mistakes and errors in the ordering process.
We assume no responsibility for incorrect information received by e-mail, phone, fax or mail. All items are custom made to the customer's specifications; therefore, cancellations of or changes to orders in process are subject to a charge to be determined by the factory at the time of request, and sometimes these changes may not be possible without a complete re-work of the order.
Advantage Cabinet Doors will be happy to provide you a quote. You may request a quote in one of two ways:
- You may add items to your online shopping cart and enter your shipping details for an exact quote on your products, or you may
- Fill out the order form and mark “quote” and we will provide a price quote to you within 24 hours of receipt. To convert a quote to a purchase order, sign the coversheet of the quote acknowledgement along with your purchase order number and return it to Advantage Cabinet Doors to be processed.
All orders will be confirmed via fax, e-mail or telephone after they are entered into our system. Please review your acknowledgement upon receipt to ensure accuracy. If any order entry errors are found, contact your customer service representative immediately. Advantage Cabinet Doors will not be held responsible for customer errors. If you do not receive a confirmation within 24 hours (10 business hours), please call to ensure that your order was received.
Please note: Orders received by phone will be carefully repeated back at the time of phone-in, however, if an error in the order occurs it will considered the fault of the customer because there is not a written record of the transaction.
We strongly encourage the use of internet, email or fax to send orders and/or order acknowledgements to us as this provides a written record of the order and drastically reduces the chance of mistakes and errors in the ordering process.
Changes & Cancellations
Once your order is in production, any changes will be made at the customer's expense. Due to our products custom nature, none of our door products are returnable, including self-adhesive veneer. It will normally take approximately 24 hours (10 business hours) for your order to go into production.
Once an order has been accepted and acknowledged any changes to an order would be considered an ‘add on’. An ‘add on’ is considered to be a separate order and will be given a separate invoice number. Additional orders (an ‘add on’) to any original order can be addressed in one of two ways:top
- We will produce and ship it separately from the original on our normal lead-time.
- You can request a “rush order” and pay the appropriate up charge fee and every effort will be made to ship with original order or as close to it as possible.
Changes to orders may affect customer lead-times.
All corrections, changes or cancellations must be faxed, emailed or submitted online. Phoned changes will only be accepted under the above stated policy that if something is wrong with your order upon receipt it will be the fault of the customer and not Advantage Cabinet Doors, LLC.
All orders will be processed within 24 hours and are non-cancelable and non-refundable after 24 hours, due to the custom nature of the product. However, hardware orders (E.g. Hinges, screws, knobs, pulls, drawer runners, etc.) may be returned with the proper return merchandise authorization (RMA) form from customer service (may also be found on the website under the "My Account" section) and a 15%, $10.00 minimum, restocking fee will be applied. Sample door orders are non-refundable at any time. If an order is cancelled within 24 hours, a 10% or $100 (whichever is less) order processing fee will apply with a minimum of $30. Your credit card will be charged this fee at the time of the cancellation. As with our custom doors, no unused self-adhesive veneer or panels are returnable at any time.
Please order your products carefully and double check to ensure that all details are written on your order!
Payment & Credit Terms **
Advantage Cabinet Doors, LLC has two specific credit terms available to our customers:
- 100% Pre-pay (most customers):
- Payment is required before an order can be placed in production, since each order is custom made to your specifications. Payment can be made via MasterCard, VISA, Discover Card, PayPal (via the website), Certified Check, or Money Order.
- Lead-times for prepay customers begin one day after receipt of payment.
Note: Internet orders from out of state do not currently require any sales tax be paid (Subject to change depending on state/federal laws).
- Credit Terms – Net 30 (Select manufacturers and dealers only):
- Customers with open credit terms are subject to the terms and conditions as stated on our application for credit. Advantage Cabinet Doors, LLC reserves the right to rescind this privilege if deemed necessary. Credit applications are available upon request. Applications must be completed, and references provided and verified before open credit terms are made available. Advantage Cabinet Doors, LLC must have a valid state sales tax exemption number from customers requesting exemption from state and local taxes. We are required to charge all applicable taxes on your purchases if this certificate is not on file.
Advantage Cabinet Doors, LLC will not refund any tax amount after invoicing if this certificate has not been submitted in advance of your first order.
Advantage Cabinet Doors, LLC will apply a finance charge of 1.5% per month (18% APR) on all past due invoices.top
Damaged and/or Defective Products
Please notify your customer service representative within five (5) working days if you receive any product that is defective, damaged (non-shipping), or in error. Claims should include your original order number and invoice numbers, as well as a list of the specific issues that you are having, by product. Once we receive this information a replacement order will be generated.
Advantage Cabinet Doors reserves the right to issue replacement products at the regular price of the product (the same price you originally paid) until investigation of the replacement is performed. We may also request that the original product be returned for inspection prior to replacement. Returns of non-defective material will not be accepted.
Advantage Cabinet Doors is not responsible for shipping damages of ANY kind. However, we will be more than happy to assist you in resolving issues with the carrier and we will work with you to get you a replacement product as soon as possible so that your timeline of installation will not be delayed any more than is absolutely necessary. We will also work with any shipper / carrier to get them to pay for those damages so that you do not have to worry about the extra charges for the replacement products.
Any requests for credit should be submitted directly to the carrier. If a shipment contains a damaged package or pallet, the freight bill should be marked ‘Damaged’ or ‘Refused’ before it is signed by the receiving party, or the package/pallet should be refused. We also strongly encourage taking as many digital pictures as you can of the damage and using those for ‘proof-of-damage’ later on down the road should questions arise with the shipping company (Shipping companies are notoriously forgetful!). If shipping damage has occurred, we will make every attempt to manufacture replacement products for you in an expedited fashion.
Replacement Order Process
All replacement orders will be processed according to the customers’ normal terms and a credit will be issued against the original order. Orders will be processed in an expedited fashion to assure prompt replacement.
For returns, your customer service representative will issue an RMA (return merchandise authorization) form via e-mail or fax. The form will list products that you have claimed as defective and should be attached to the products being returned. In most cases we will not require the customer to return the damaged products due to shipping costs, but an RMA form must still be filled out by the customer and it will serve as a record of the damage that has occurred. If evidence of damage is visible on packaging materials, this should be noted on shipping paperwork or the order itself should be refused. This warranty covers replacement of the original product only.
Advantage cabinet Doors assumes no responsibility for damage due to customer error or neglect. *
* Please see our full product warranty for the exact details of our warranty.
** Credit Terms will only be afforded to cabinet shops and other "dealers" of our products. Please ask our customer service representatives for a copy of our Credit Terms Agreement Form for the exact details of our credit terms.
This document last modified: July 4, 2012top